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Contact ParcelMY
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Support
Tracking not working, wrong courier detected, missing checkpoints, or a bug on the site.
hello@parcelmy.comBusiness & partnerships
Courier integrations, data feeds, media, and affiliate partnerships.
partners@parcelmy.comPrivacy & takedown
PDPA data requests, DMCA-style takedown notices, and legal enquiries.
privacy@parcelmy.comResponse time
Support enquiries are usually answered within 1–2 business days (Malaysian time, Mon–Fri). For faster tracking help, first check our courier directory — many carriers publish their own status page with the freshest data.
Editorial address
ParcelMY is operated remotely from Kuala Lumpur, Malaysia. We do not accept physical mail or walk-in visits. For legal correspondence please email privacy@parcelmy.com and we will respond with the appropriate service address.