Privacy Policy

1. Information we collect

ParcelMY is designed to work without an account. We do not ask for your name, phone number, address or ID. The information we do process is:

• Tracking numbers you enter into the search box. These are sent to our data partner Tracking.my and, where necessary, to the relevant courier's public tracking endpoint in order to return your parcel status.
• Technical data automatically collected by our hosting provider Cloudflare (IP address, browser user agent, referring URL, timestamp) for security, abuse prevention and aggregated analytics.
• Cookies and similar technologies used for language preference, recently-searched history stored in your browser's localStorage, and by third-party advertising partners (see section 4).

2. How we use information

• To detect the correct courier and return real-time delivery status.
• To generate short AI-written summaries of your tracking timeline.
• To improve reliability, security and performance of ParcelMY.
• To keep the service reliable, fast and free for everyone.

3. Data sharing

We do not sell your data. We share limited data only with:

• Tracking.my — receives the tracking number to retrieve courier status.
• Cloudflare — hosts our pages and edge functions.
• Google AdSense and its ad-technology partners — display advertising on our site.
• Law enforcement, where required by a valid Malaysian legal request.

4. Advertising and Google AdSense

ParcelMY uses Google AdSense, a third-party advertising service provided by Google LLC. Google and its partners use cookies and device identifiers to serve ads based on your prior visits to this website or other websites. You can opt out of personalised advertising at any time by visiting Google Ads Settings, or opt out of a third-party vendor's use of cookies for personalised advertising via aboutads.info. For visitors in the European Economic Area and the United Kingdom, we rely on Google's consent mechanism to obtain your permission before non-essential cookies are set.

Full details of Google's data practices are available in the Google Advertising Privacy & Terms.

5. Cookies

We use only the cookies necessary to remember your language selection plus cookies set by Google AdSense. See our Cookie Policy for a full list and instructions to disable cookies in your browser.

6. Data retention

Tracking-number lookups are cached in memory for a maximum of 60 seconds to reduce load on courier APIs and are not stored in a persistent database. Server access logs are retained by Cloudflare for security purposes according to their retention policy.

7. Children's privacy

ParcelMY is a general-audience service and is not directed at children under 13. We do not knowingly collect personal information from children.

8. Your rights (PDPA 2010)

Under the Malaysian Personal Data Protection Act 2010, you may request access to, correction of, or deletion of any personal data we hold about you. Because ParcelMY does not require an account, in most cases we hold no personal data linked to you. To exercise your rights, email hello@parcelmy.com.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be indicated by updating the "Last updated" date at the top of this page.

10. Contact

Questions about this policy? Email hello@parcelmy.com.